Fiberline’s quality policy
At Fiberline, quality is at the heart of our business and everything we do. We have described this in more detail in our quality policy, which we strive to live up to every single day.
A professional partner
Our quality system is designed to ensure that our customers think of us as a professional business partner that provides composite solutions of the very highest quality. We measure customer satisfaction through close contact with our customers and by performing an annual survey. We are therefore able to react quickly to significant deviations and keep our focus on constantly improving. Among other things, we use the 8D Problem-Solving Process, with the target of giving our customers an initial response within 48 hours.
We want to work closely with our customers to develop new solutions. We use the APQP process in our development work; it is a systematic, structured approach. We do this in order to achieve the agreed values for quality and material properties. To supplement this, we also use elements from the automotive industry in order to ensure process stability and thus reduce errors; specifically, these elements are PPAP, FMEA, MSA and SPC. We use APQP4WIND for our work with the wind industry.
Anchored in our management system
Our quality policy sets out our commitment to continually develop and streamline our management system and business processes with the clear aim of creating added value for our customers. Among other things, we do this by having a complete overview of our quality costs so that we can continuously reduce them. In addition to this, we continuously monitor the process parameters for our pultrusion lines, in order to ensure a high level of capability. Finally, all product batches are inspected in accordance with our instructions before they are dispatched.
You can find our quality policy here